Mission Control

What can we help you with today?

  1. Mission Control
  2. IT Support

IT Support

Welcome to Team Velocity IT Support

  • Common Requests

    Get IT help, Set up VPN to the office, Request a new account, Desktop/Laptop support, Report a system problem
  • Computers

    Desktop/Laptop support, Get IT help, New mobile device, Request new hardware, Request new software
  • Logins and Accounts

    Fix an account problem, Onboard new employees, Request admin access, Request a new account, Set up VPN to the office
  • Servers and Infrastructure

    Report a system problem, Set up a phone line redirect, Upgrade or change a server
  • Applications

    Report a system problem, Request new software, Upgrade or change a managed system
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